AI customer support for cross-border stores
Customers write in Spanish, Japanese, Thai. The AI answers in the same language — only from your own help articles and order data, and only after its answer passes a check. What it can’t answer goes to the right person on your team.
Your agents read and reply in their own language; purser translates both ways and keeps the original beside every line.
Shopify app · WhatsApp · Instagram · Email · in-app page — or one line of script on any site
¿Llegará mi pedido #1045 antes del sábado? Es un regalo.
ENWill order #1045 arrive before Saturday? It’s a gift.
開封したブラインドボックスは返品できますか?
ENCan I return an opened blind box?
สินค้าชำรุดมาค่ะ ขอคืนเงินได้ไหมคะ
ENIt arrived damaged. Can I get a refund?
Gibt es die Serie „Moon Rabbit“ noch?
ENIs the Moon Rabbit series still available?
Can I talk to a real person about a wholesale order?
ENCan I talk to a real person about a wholesale order?
01On your store
Lina Toys ES
¿Puedo cambiar la dirección? Me mudé.
Claro — tu pedido #1045 todavía está en tránsito. Te paso con una persona para cambiar la dirección.
1Connecting you to a person · you’re 1st in line
02What purser checked
03Your agent, in purser
Mia HernándezVIPES
¿Puedo cambiar la dirección? Me mudé.
ENCan I change the address? I moved.
Zhou
Yes — send me the new address and I’ll update the shipment before it’s handed to the courier.
Sent in Spanish: Sí — envíame la nueva dirección y actualizo el envío antes de que llegue al transportista.
Written in the customer’s language, not translated from English. Your team sees the original and a translation, line by line.
12 languages, both directions
Your articles, policies, catalog and live orders — nothing else. Every reply is checked against them; one that drops “unopened” from your returns rule is stopped.
No source, no send
By topic to the right team, VIPs first, to the agent who served them last. You decide, topic by topic, how much the AI may do alone.
Rings one agent for 20 s, then the team
Also on board
Sign up and get a sample store
A test workspace comes with sample orders and a starter help centre: chat with the AI before writing any code.
Paste one line, push your orders
One script tag for the chat window; orders, products and shipments through the SDK — or install the Shopify app instead.
Try it in the test chat, then publish
Your golden questions run first; if the new version answers worse, it doesn’t ship. Roll back in one click.
<!-- before </body> on every page -->
<script src="https://askpurser.com/embed/v1.js"
data-key="pk_…" async></script>
// your server
import { Purser } from "@purser-ai/node";
const purser = new Purser({ secretKey, baseUrl });
await purser.orders.upsert({
id: "ord_2001", number: "2001",
status: "shipped", currency: "USD",
total: 1599, placedAt: Date.now(),
updatedAt: Date.now(),
});purser Feedback · free forever
A feedback tab with screenshots, the page and the device attached, sorted by AI into your own categories. 1,000 submissions a month per workspace, free — even if you never use purser for support.
Get the snippet<!-- before </body> on every page -->
<script src="https://askpurser.com/embed/feedback-v1.js"
data-key="pk_…" async></script>Free while we are in early access — every feature on this page. We’ll publish prices before anything changes, and the feedback tool stays free.
Start free